BC’s Policies

Terms and Conditions

First time pass course; this course is developed to both give value for money and as a way of ensuring the pupil is prepared for the driving test before taking it.

The course includes 10 hours for £99. This is not the first 10 hours. This is a “sandwich” course where the pupil does 5 hours within the first few weeks of driving, they then continue to learn with a BC’s driving instructor for a minimum of 20 hours. Once the pupil has reached an independent standard of driving, this means they need no help from the instructor; they are then entitled to 5 hours of mock testing, where they simulate the test and better prepare themselves for the big day.

Pupils may have to make their own way to the test center for each of the mock tests so that 5 mock tests may be completed within the 5 hours.

Lessons taken in the middle of the “sandwich” can take full advantage of other courses and or discounts we have on offer with the exception of the 10 hour intensive course at £150 and any other course which states it is not available with the first time pass course.

For example the pupil may take the first time pass course with the 10 hour block bookings at £190 therefore paying just £19 per lesson average within the sandwich. Or saving even more and learning with a friend within the sandwich.

The first time pass course is designed for learners who have not driven before and learners who still require a minimum of 30 hours ADI instruction. If a voucher has incorrectly been purchased where the pupil, after an initial assessment on the first lesson requires less than the 30 hours then the voucher may be used as part or full payment for lessons or courses of lessons up to the value of that paid for the voucher in the first instance.

Where ten hour block booking payments have been made, with the exclusion of gift vouchers, the course must be completed within six months of the date payment was made.

Emergency test. If a pupil, who is currently not taking lessons with a BC’s instructor, wants to begin with lessons for a test which is booked within the next seven days for, which the pupil wants the instructor to supply the vehicle, all lessons will be charged at the emergency test rate of £25 per hour and a minimum of £50 will need to be paid up front to the instructor at the earliest convenience to the instructor. These emergency test fees are non refundable. The acceptence of payment does not in any way confirm that a vehicle will be provided for the test, the vehicle will only be provided if the pupil can demonstrate that they are driving at the DSA test standard. The increased non refundable fees are due to the costs that the instructor may face in the cancellation or changing of other pupils lessons to accommodate the required lessons and or the test.

Gift Vouchers: The gift voucher is invalid if it has been tampered with or defaced.

Any gift vouchers purchased will be provided under the terms of the terms and conditions stated within this document and the purchaser will be responsible for ensuring the correct gift voucher is purchased and or that the purchaser will be responsible for ensuring the reciprent understands such terms and conditions.

In the event that the purchaser has purchased a gift voucher which is not suitable or where the recipient of the said gift voucher will not be able to comply with the terms and conditions of the course purchased the recipient will be able to use the gift voucher for payment for other lessons or courses which are suitable for the gift voucher user. The gift voucher when used in such a way may be used as part or full payment up to the value of that paid for the voucher in the first instance: For example where a first time pass course has been purchased for a driver who is already competent; the first time pass course is designed for learners who have not driven before and learners who still require a minimum of 30 hours ADI instruction. If a voucher has incorrectly been purchased where the pupil, after an initial assessment on the first lesson requires less than the 30 hours then the voucher may be used as part or full payment for lessons or courses of lessons up to the value of that paid for the voucher in the first instance.

Each gift voucher is valid for a maximum of Twelve months unless otherwise stated. A voucher will be deemed to be invalid if it is out of date (the validity date is clearly stated on the gift voucher). If the customer or recipient is unable to utilise the voucher before the expiry date, then upon the customer contacting BC’s Driving School Limited prior to the expiry date on the voucher and paying an administration fee of £10 (if the course has increased in price they will also need to pay the difference in price and subject to instructor availability) the company shall issue a voucher extension cover letter granting an additional 12 months validity. Once a voucher has been extended it can not be exchanged or refunded. Vouchers can only be extended if they are still inside their expiry date. BC’s Driving School recommend that all lessons are booked as early as possible.

Where ten hour block booking gift vouchers have been purchased the course must be completed within six months of the date the voucher was presented to the instructor as payment. This does not effect the validity of the voucher as described in the previous paragraph.

If you have paid BC’s Driving School Limited or have vouchers issued from BC’s Driving School Limited, for any purpose, upon presentation of said voucher, or proof of purchase, to any BC’s Driving School franchised instructor the full value, minus any admin fees and banking fees, of that voucher or payment will be passed to that instructor. You will then deal directly with the instructor with the exception if any difficulties and or problems that may arise.

i.e. once you have started lessons with a BC’s instructor any monies paid to BC’s will be paid to the instructor and if you require any refunds then they must be claimed from the instructor. Please read our returns / cancellation and refund policy for full details.

Delivery Policy

All vouchers purchased will be dispatched by First Class Royal Mail at a cost of £1.95 unless otherwise stated. You may request Special Delivery for an additional charge. We will post within 5 days of receipt of payment. Earlier and faster processing is available upon request, however unless this is requested and confirmed before payment is made then we cannot guarantee earlier delivery and will not be liable for missing earlier deadlines. We cannot be held liable for any loss suffered as a result of mail being delayed.

If you pay for a lesson on-line the delivery of your reference number will be electronic, via e-mail. You will need to keep your reference number to present to your instructor to show what payment you have made..

Returns / Cancellation and Refund Policy

From BC’s Driving School Limited: You have the right to return any vouchers within 7 days of receipt for a full refund. Refunds will also be made up to 28 days from date of receipt. All refunds made after 7 days and within 28 days of receipt will incur a £20 administration charge..

All refunds will be made to the person who purchased the voucher. All refunds are processed at month end and take between 5 and 10 working days to show in the purchaser’s account. To request a refund you MUST return your gift voucher via recorded delivery to BC’s Driving School Limited. 6 Howard way, Meltham, Holmfirth, HD9 4NW, along with a covering letter detailing the reason for your refund request.
Once you or your recipient has booked a lesson with a BC’s Driving School franchised instructor you are bound by the Terms and Conditions, as stated, regarding booked lessons and you deal directly with the instructor.

Booked lessons

From a BC’s Driving School franchised instructor: Once you have booked a lesson with an instructor your contract is then with that instructor. Any lessons booked require 48 hours notice to cancel. If you cannot make a lesson for any reason then lessons times may be changed to a time later in the week subject to the instructor being available and at the discretion of the instructor but once altered lessons cannot be cancelled or changed again. Any lesson cancelled or changed which contravenes this statement will be liable for full payment at the non discount charge of £22 per hour. In the event of non payment this charge may be deducted from any pre-paid monies.

If a course of lessons has been paid and the pupil does not wish to continue with the instructor the pupil may transfer to a different BC’s driving instructor, subject to availability, at no cost to the pupil. If the pupil decides to stop using the services of BC’s Driving School Limited and all of its franchised instructors the pupil may apply for a refund for any lessons paid for but not taken. Any lessons taken on any such course will be charged at full single lesson price of £22 per hour, the remaining hours will be refunded. For example if a course of 10 lessons has been purchased at £190 and 2 hours have been taken before a refund applied for then a charge of £44 will be made for the lesson and the remaining £146 will be refunded.

If you have paid a BC’s Driving School franchised instructor your contract is directly with that instructor and refunds, in the first instance, must be applied for from your instructor, if this is not possible you may apply to BC’s Driving School Limited. 6 Howard way, Meltham, Holmfirth, HD9 4NW, along with a covering letter detailing the reason for your refund request. BC’s Driving School Limited will then act on your behalf to obtain the refund from the instructor at no charge.

Refunds must be applied for within three months of payment or the last lesson booked, which was not cancelled by the pupil or on behalf of the pupil, which ever is the later date.

To clarify the points above lessons are charged in the following manor:

When paying for a two hour lesson the first hour is £22 and the second hour £18 totalling £40

When paying for 10 hours the first eight hours are charged at £22, the ninth hour is charged at £14 and the tenth hour is free of charge totalling £190

When paying for a 10 hour intensive the first six hours are charged at £22, the seventh hour is charged at £18 and the remaining three hours are free of charge totalling £150

When paying for the 10 hour element of the first time pass course the first four hours are charged at £22, the fifth hour is charged at £11 and the final five hours are free totalling £99

All other courses paid for follow the same trend as described above.

Complains Procedure

The easiest way to resolve any problems that you may experience is to speak to the instructor. They will ensure that any issues are rectified. If you are still not satisfied please send in details of your complaint to: Customer Services, BC’s Driving School Limited. 6 Howard way, Meltham, Holmfirth, HD9 4NW. Please remember that the instructor will have the opportunity to respond as well. Similarly, we would like to hear any positive feedback. Email us on info@bcsdrivingschool.co.uk

At BC’s Driving School Limited we are committed to ensuring and protecting your privacy at any time you are on our website or communicate electronically with our personnel. This Privacy Policy has been provided and approved by the employment contracts and Internet contracts experts at Legal Centre.co.uk.

Our Privacy Policy is contained below and provides a detailed explanation as to how we may use your personal information provided to us or any we collect through legal means.

Updates of our Privacy Policy are completed frequently, thus you should peruse this Policy habitually.

1. Information We Collect from You

Data can be collected and processed when our website is in operation by you. The following are approved methods of collection:

1.1 If you register for information or complete a purchase, by filling out a form we can collect the information provided.

1.2 Traffic data, weblogs, location data, and any other communication can be collected. These details come from your visit to our site and any resource tools you use while on the site.

1.3 Any communication on our website or to personnel allows us to collect information.

2. Use of Cookies

Circumstances may arise when we may need to gather information about your computer to help provide appropriate services or products to you. The data gathered is solely statistical data, which may be shared with advertisers.

The facts collected about you are statistical only. No identifying information will be shared about our visitors and how they made use of our site. No personal details will ever be shared.

Cookies are used to collect general online usage by using a cookie file. If used this cookie file is downloaded without prompting. It will be placed on your hard drive with information transferred to the hard drive allowing the cookies to be used for data collection. A cookie is used to improve any services/ products, or overall website characteristic we offer you.

Any computer has the option to decline cookies. Your web browser options include an “enable” button to decline cookies. It is imperative that you understand by declining cookies you may be limiting your access to sections of our website.

If our advertisers use cookies it will result from a click on their advertisement, and we do not have control over their cookies if used.

3. Use of Your Information

Information stored and collected about you allows us to improve our services or products for you. Added to this parameter, we may use your information for the following purposes:

3.1 Any commitment we make on a contracted basis.

3.2 If information is requested from our website concerning services or products offered, we may use your data. Products or services which may be of interest to you can also deem a communication from us, if permission has been granted.

3.3 Notification re- changes or improvements may be sent to you in regards to product or service changes that could affect our service to you.

3.4 Existing customers can be contacted on the topic of goods or services related to a previous sale, if we feel you might be interested in these additional topics.

3.5 Added use of your data may include permission for third parties to use your data. This permission would be granted by you in regards to unrelated products or services that may be in your interests. We or third parties can only contact you in regards to this information if consent has been provided for information collection.

3.6 Third party contact or communications from our website, as a new customer, is only made if you have granted us permission. These communications are only offered for information you consented to and no other unrelated information.

3.7 Data that you do not want us to use or third parties to use can be withheld, once consent has been given regarding our collection of your data. We will always provide you with an opportunity to decline communications and our or third party data usage.

3.8 Identifiable data, which could be used to disclose who you are, is never shared. We only provide statistical related data about our visitors to third parties like advertisers to ensure your privacy.

4. Storing Your Personal Data

4.1 Outside of the European Economic Area are places for storing and processing data we collect from you. We may take advantage of these outside areas, allowing a staff to process data collected from you. These processors may work for our suppliers. The transfer of this data may include processing and completing your order on our site, such as utilising your payment information or offering support services. We take all reasonable processes to ensure your data is secure and in agreement with our Privacy Policy as outlined here.

4.2 Secured servers are used by our company to ensure proper data storage. Information on transactions is kept encrypted for safety measures.

4.3 Transmission of data on the internet can never be ultimately secure. We do not and cannot guarantee security of information collected electronically or transmitted; however, we take all necessary steps to provide the best security available. As a result of our inability to guarantee safety, you are submitting information to us at your own risk. Where needed a password may be necessary to access areas of our site. You are responsible for the safety and confidentiality of the password you generate.

5. Disclosing Your Information

5.1 Personal information to third parties may be disclosed:

5.2 This disclosure occurs when we sell all or a section of our business or assets to a third party.

5.2.1 Personal information can be offered to any member of our company, such as subsidiaries, holding companies and their subsidiaries only if deemed appropriate.

5.2.2 Legal requirements may mean a sharing of your information.

5.2.3 Lowering credit risk and fraud protection may result in information disclosure.

6. Third Party Links

Links might be discovered on our site that belongs to third parties. Any third party website on our site has a privacy policy. You should check their terms. We do not accept liability or responsibility for their privacy policies, based on our lack of control over these third party links.

7. Access to Information

The Data Protection Act 1998 was established to govern online electronic communications. The act gives you access to any data we have about you. To gain access to this information a small fee of £10 is needed. This fee allows us to process your request by covering our costs. Contact information is given below, which should be used to gain details about information we hold on you.

8. Contacting Us

We welcome and hope you do not hesitate to make any queries, comments or requests you may have regarding this Privacy Policy. Please contact us at info@bcsdrivingschool.co.uk